We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at sales@visualautomation.com. 

You can always contact us for any return question at sales@visualautomation.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being delivered into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@visualautomation.com.

Refund Policy

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If our software does not meet your needs, you may ask for a refund within 30 days of the original purchase.